One of the most important things a CIO can do is listen to the organization.
IT often serves as an “early warning” mechanism for the rest of the business. As the keeper of data, systems and processes, IT finds out first when client relationships are at risk, when a business segment isn’t performing to expectations, when compliance is at risk. CIOs can become even more proactive by developing relationships with the business lines and functional areas they touch, at all levels. Establishing rapport at every level sets the stage for honest, unfiltered communication. Because all the information that a CIO needs to manage does not reside in systems, but in people’s heads.